Niall Byrne, president of Inland Property Management and Leasing Group, Inc., believes that challenges present opportunities for growth. Despite facing weather events like Hurricanes Helene and Milton, the company has used these obstacles as motivation to improve performance at their 328 commercial properties and 21,000 residential units.
The COVID-19 pandemic also provided an opportunity for IPMLG to focus on training, recruitment, employee enrichment and centralization of tasks. This has made them a better operator during the pandemic as well as in its aftermath.
Fraud is another challenge that IPMLG faces on the residential side but it has pushed them to seek better technology solutions such as social media monitoring tools. The team is constantly improving their response to tenant complaints posted online or accommodating large resident deliveries.
With a significant presence in Florida with approximately 40 properties there alone , IPMLG takes hurricane season seriously by preparing both tenants and residents ahead of time while mobilizing quickly during and after any severe weather events.
Technology plays a crucial role in property management today according to Byrne who says they embrace it fully at IPMLG. Their websites allow residents to pay rent online or submit work orders while prospects can take virtual tours through chatbots available even after hours. Smart home technology allows residents control over thermostats & door locks while self-guided tours are available at some locations using codes obtained from chatbots when leasing agents aren’t physically present onsite .
Commercial leasing still happens face-to-face but once leases are signed tenants have access to an online portal for paying rent . Property managers use apps designed specifically for their needs including Facility Manager , Construction Manager & Leasing Manager . However not all technological tools live up expectations so vetting them carefully is important .
Meeting tenant expectations is key whether they reside in one of their many residential units or lease space within one of their commercial properties . High-speed internet remains popular among both groups however amenities focused on pets are becoming increasingly important for residents. Commercial tenants also expect ample parking and electric vehicle charging stations.
IPMLG is able to contain expenses through economies of scale and concentration . Strong partnerships with third-party vendors help keep costs down as well. The company manages properties not owned by Inland Real Estate Company entities with the same level of dedication they provide to their own assets .
When taking on a new property, IPMLG conducts thorough evaluations including inspecting the property & talking to staff in order to understand ownership’s goals whether it be leasing up & selling, valuation or redevelopment . They then develop an overall plan that demonstrates how their services will benefit the property owner.
Byrne believes that what sets IPMLG apart from other large operators is its boutique feel where clients have access directly him and his team who take a 360-degree approach when managing properties. Additionally, being part of Inland Real Estate Group provides them with over 55 years of experience in all aspects of real estate including leasing and tax consulting services making them a full-service real estate company capable fulfilling any client’s needs.
