Silent Partner AI, a Washington-based technology company and creator of the Contactter.ai platform, has received a strategic growth investment from NYO Capital, a growth equity firm. The funding represents a new partnership between the automotive-focused software provider and an institutional capital source focused on scaling growth-stage businesses.
Silent Partner AI provides digital tools to automotive dealerships across North America, integrating with the industry’s customer relationship management (CRM) and dealer management system (DMS) platforms. Its solutions are designed to help dealerships improve lead engagement and automate customer communications, aiming to streamline how sales, service, and parts departments interact with current and prospective customers.
The company’s flagship platform, Contactter.ai, consolidates multiple communication channels into a single interface and unified customer profile. According to the company, the platform brings together email, SMS, web chat, online reputation interactions, video, WhatsApp, and AI-powered voice tools. By centralizing these channels, dealerships can manage customer outreach and inbound activity through one system rather than relying on separate tools or disparate workflows.
Founder and CEO David Marod said the company has focused from the outset on ensuring dealerships can reliably reach every customer without being tied to long-term contracts or using a fragmented mix of software tools. He noted that the new partnership with NYO Capital is expected to help Silent Partner AI accelerate product innovation while broadening its presence in the market.
Marod added that the investment will support continued development of Silent Partner AI’s technology platform as well as expansion of its sales and customer success teams. By investing in both product and go-to-market capabilities, the company aims to continue delivering measurable outcomes for dealerships that adopt its solutions.
Silent Partner AI’s focus on integrating directly with automotive CRM and DMS platforms positions its services as part of the existing operational technology stack for dealerships rather than a stand-alone tool. The involvement of a growth equity investor underscores ongoing interest in software and AI solutions that seek to enhance customer engagement, operational efficiency, and revenue generation within the automotive retail and service ecosystem.
