Niall Byrne, president of Inland Property Management and Leasing Group, Inc., believes that challenges present opportunities for growth. Despite facing weather-related obstacles like Hurricanes Helene and Milton, the company is motivated to improve performance at its 328 commercial properties and 21,000 residential units.
The COVID-19 pandemic was another challenge that provided an opportunity for IPMLG to focus on training, recruitment, employee enrichment and centralization of tasks. This has made them a better operator during the pandemic as well as in its aftermath.
Fraud is also a growing problem in the residential sector but it has pushed IPMLG to seek better technology solutions. They have improved their social media management skills when dealing with tenant complaints or accommodating large resident deliveries.
With a significant number of properties in Florida (approximately 40), IPMLG takes hurricane season seriously by constantly communicating with tenants and residents while preparing their teams for potential weather events.
Technology plays a crucial role in property management today according to Byrne who states that they embrace it fully at IPMLG. Their websites allow residents to pay rent online or submit work orders while prospects can take virtual tours through chatbots even after hours. Smart home technology allows residents control over thermostats and door locks while self-guided tours are available on weekends through codes provided by chatbots.
Leasing commercial spaces still follows traditional methods but once leases are executed tenants can pay rent online via portals set up by IPMLG’s software provider which also provides inspection apps for property managers using iPads during monthly/quarterly tours where they identify areas needing improvement or future capital investments.
IPMG uses various apps such as Facility Manager,COnstruction Manager,and Leasing manager designed specifically for their requirements.They constantly look out ways too improve operations although not all technological tools live up tp expectations.
Tenants expect high-speed internet access these days along with amenities focused on pets like dog parks,pet wash stations and pickleball courts. Commercial tenants also expect amenities like ample parking,electric vehicle charging stations and community events organized by IPMLG to promote their properties on social media.
IPMLG focuses on containing expenses through economies of scale and strong partnerships with third-party vendors.They also offer property management services for assets not owned by Inland Real Estate Company entities with the same level of dedication as they do for Inland-owned assets.
Byrne believes that understanding the staff,property,and ownership’s goals is crucial in developing a plan to execute it effectively.IPMLG offers boutique-style services where clients have access to Byrne himself along with his team who take a 360-degree approach when managing properties.The company’s 55-year track record and full range of real estate capabilities make them stand out from other operators.
In conclusion, IPMG takes challenges as opportunities for growth while utilizing technology,social media,and partnerships to improve operations at its numerous commercial and residential properties. Their focus on understanding staff/ownership goals sets them apart from others in the industry while their experience,capabilities,and personalized approach make them a top choice among property owners seeking management services.
